Privacy Policy

Privacy Policy

iStorage is owned and operated by iStorage Ltd, a company registered in England with company number 06951286 and whose registered office address is at6th Floor, Capital Tower, 91 Waterloo Road, London, SE1 8RT. We regard the protection of your personal information with the utmost importance. This privacy policy explains how we collect, use and store your personal information and how we ensure it is secure.

At iStorage we know that protecting your privacy is important. We’ve written this Privacy Policy to explain:


  • When we collect information
  • What type of information we collect
  • How we collect information
  • How we use information
  • With whom we share information
  • The steps we take to protect your information.


iStorage may collect information about you when you interact with us in the following ways:


  • Access or browse our Websites (www.istorage-uk.com)
  • Order iStorage products.
  • Communicate with us via e-mail, telephone, fax or other manner
  • Fill out a survey
  • Request or register to receive information about our products. (News Letter subscription)
  • Meet face to face or hand over your business card at a trade show,
    exhibition, corporate event, meeting, conference, PR event, training or
    technology seminar or any other event.


Information we collect is generally of two types – personally
identifiable information and non-personally identifiable information.

Personally, identifiable information comprises any information that
can help us identify or locate an individual, including, without
limitation, an individual’s name, address, e-mail address, telephone
number, an online identifier (social media account or IP address),
health information, date of birth, bank account and other financial
records, documents used for ID purposes including credit card number.
Personally, identifiable information does not include publicly available
information that is lawfully made available to the general public from
local government records.

Non-personally identifiable information comprises information that
does not by itself identify an individual. This information generally
includes anonymous information about an individual’s use of the Website
that includes, among other things, information concerning date and time
of visit, the pages of the Website visited, path through the Website, IP
address, the type of browser and operating system used.



We automatically collect certain non-personally identifiable
information each time you visit the Website. We may use cookies, tags,
server logs and other technology to acquire or store this information.
We collect this anonymous information so that we may better understand
how people are using the Website and to improve the overall quality of
our users’ online experience.


Cookies are text files containing small amounts of information which
are downloaded to your device when you visit our Website. For
information on the cookies we use and the purposes for which we use
them, please read our Cookie Policy.

Log Files

Log files record a range of variables related to a visitor’s time on
the Website. This includes, but is not limited to: IP addresses, browser
versions and types, internet service providers, pages visited,
entry/exit pages, referring sites, platform types, etc. We use this
information to understand how our visitors are using the Website and to
discover how we might modify the site to better serve our customers.
This information is gathered automatically when you visit the Website
and is not personally identifiable.

Navigational Data

As you browse the iStorage Website and third party sites, we may
gather navigational data that shows what pages are visited and how long
various features are used. This information will not reveal your
identity or be linked to you personally. We use this information to
facilitate and improve the Website; to comply with any requirements of
law; to serve, or have a third party serve specialized or relevant
advertising content and/or recommendations to you on the Website and
third party sites; and for our internal purposes. We may from time to
time supply the owners or operators of third party sites with
information relating to the number of users linking to the Website from
their sites. You cannot be identified from this information.

IP Addresses and System Specifications

When you access the Website, our servers may record your IP address.
We may use IP addresses for system administration and troubleshooting,
ensuring user compliance with our terms of service, investigating
security breaches and compiling anonymous non-personal information such
as how many users visited the Website.



Personal information which we collect for a particular purpose will
only be saved and used for that purpose, unless you have agreed to allow
us to use it for some other purpose, as described in this Privacy
Policy. We sometimes share non-personal information with third parties
about our user base, but that information does not include any
personally identifiable information. Except as set forth in this Privacy
Policy, we do not trade, share, rent, sell or give away information
concerning you to third parties.

Change of Control

In the event that another company acquires all or substantially all
of the assets related to the Website, or if we experience some other
change of control event such as merger, insolvency, bankruptcy or
receivership, we reserve the right to include any or all user-related
information among the assets transferred to the acquiring company. We
cannot guarantee that any entity receiving such information in
connection with any of these transactions will comply with all the terms
of this policy.


The information that we collect from you will not be transferred to,
stored in, processed in or accessed by any third party except for when
required by law.

By submitting your personal information, you agree to storing,
processing or accessing. We will take all steps reasonably necessary to
ensure that your information is treated securely and in accordance with
this privacy policy.



iStorage takes appropriate security measures to protect against
unauthorised access to, or unauthorised alteration, disclosure or
destruction of, users’ information. We restrict access to your
personally identifying information to employees who need to know that
information in order to operate, develop or improve our products,
services and the Website. Our servers are protected by firewalls and are
physically located in secure data facilities to further increase

We use Secure Socket Layer (SSL) technology for mutual
authentication, data encryption and data integrity. While no computer is
100% safe from outside attacks, we believe that the steps we have taken
to protect your personal information drastically reduce the likelihood
of security problems to a level appropriate to the type of information



It is not possible for us to specify in advance the periods for which
your personal data will be retained. However, we will determine the
period of retention based on your continued use of our Website or
services and based on our requirements for proper record keeping and
accounting and legal purposes. Usually, this will be no longer than 6

Notwithstanding the above provision, we may retain your personal data
where such retention is necessary for compliance with a legal
obligation to which we are subject, or in order to protect your legal
interests or the legal interests of another person.


During the online account registration process, you can review,
change or remove any information you have submitted. Our goal is to
ensure that our information about you is as accurate as possible and
encourage you to promptly update your information if it changes. You
may, at any time, access your information to update, modify or delete
any inaccuracies by accessing your account through the Website.

You may also request that we remove your account information from our
databases. We will endeavour to remove as much information as legally
allowable. However, as we generally keep information related to past
transactions for our records, we may not be able to completely remove
all of your information.


Your principal rights under data protection law are (a) the right to
access; (b) the right to rectification; (c) the right to erasure; (d)
the right to restrict processing; (e) the right to object to processing;
(f) the right to data portability; (g) the right to complain to a
supervisory authority; and (h) the right to withdraw consent.

You have the right to confirmation as to whether or not we process
your personal data and, where we do, access to the personal data,
together with certain additional information. That additional
information includes details of the purposes of the processing, the
categories of personal data concerned and the recipients of the personal
data. You have the right to have any inaccurate personal data about you
rectified and, taking into account the purposes of the processing, to
have any incomplete personal data about you completed.

To the extent that the legal basis for our processing of your
personal data is (a) consent or (b) that the processing is necessary for
the performance of a contract to which you are party or in order to
take steps at your request prior to entering into a contract, and such
processing is carried out by automated means, you have the right to
receive your personal data from us in a structured, commonly used and
machine-readable format. However, this right does not apply where it
would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information
infringes data protection laws, you have a legal right to lodge a
complaint with a supervisory authority responsible for data protection.
You may do so in the EU member state of your habitual residence, your
place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your
personal information is consent, you have the right to withdraw that
consent at any time. Withdrawal will not affect the lawfulness of
processing before the withdrawal.

You have the right to ask us not to process your personal information
for marketing purposes. We will usually inform you (before collecting
your information) if we intend to use your information for such purposes
or if we intend to disclose your information to any third party for
such purposes. You can exercise your right to prevent such processing by
checking certain boxes on the forms we use to collect your information.
You can also exercise the right at any time by contacting us at dpo@istorage-uk.com

Our site may, from time to time, contain links to and from the
Websites of third parties (Distributors or Resellers). If you follow a
link to any of these Websites, please note that these Websites have
their own privacy policies and that we do not accept any responsibility
or liability for these policies. Please check these policies before you
submit any personal information to these Websites.  If you wish to
access or update personal information held about you, or to make any
enquiries about the processing of personal information, please contact
us at dpo@istorage-uk.com . Any
access request may be subject to an administration fee to meet our
costs in providing you with details of the information we hold about


We may change our policy at any time by posting a new version of it
on the Website. We encourage you to check the Website regularly for
information about revisions to this Privacy Policy. In the event that we
change our Privacy Policy, such changes will affect all of the
information we collect after any such change. If you object to the
change to our Privacy Policy, then you must contact us in writing
regarding your objection.

For the purpose of the UK Data Protection please contact dpo@istorage-uk.com


We may change our policy at any time by posting a new version of it
on the Website. We encourage you to check the Website regularly for
information about revisions to this Privacy Policy. In the event that we
change our Privacy Policy, such changes will affect all of the
information we collect after any such change. If you object to the
change to our Privacy Policy, then you must contact us in writing
regarding your objection.

For the purpose of the UK Data Protection please contact dpo@istorage-uk.com


If you have any questions or comments about this Privacy Policy, you may contact us at dpo@istorage-uk.com