Please complete the form below to download a copy of the whitepaper.
The issue you are having is caused by power-saving settings on your PC. Please see below and make the appropriate changes to your PC which will stop the iStorage device from randomly disconnecting and locking.
If the above steps do not help and your iStorage device is still disconnecting, that may be caused by a problem called USB Selective Suspend. This error first occurred with Windows 8 and rolled over with Windows 10 and server 2012 R2. This bug stops the Windows update service from fully installing the Vendor ID and Product ID for the iStorage product into the Windows registry. This is vital information for the registry to have and stops the devices from disconnecting after a set amount of time.
It can be downloaded directly from our website via following the link:
Please unzip the contents of this file, extract it to your desktop, and double-click on the “patch.bat” file to run it. Follow the instructions on the PDF document included in the archive.
The issue might be caused by power-saving settings on your Mac. Please see below and make the appropriate changes to your Mac which will stop the iStorage device from randomly disconnecting and locking. (Please note: The steps below are based on the latest Sonoma MacOS. The settings may differ depending on what version of macOS you are using)
Please ensure to safely shut down the Mac and restart it prior to following the below steps.
Our range of encrypted flash drives incorporate a built-in rechargeable battery in order to make it easy to enter the PIN on the device before connecting to the host/computer. The battery can be recharged simply by plugging it into a powered USB port on your PC/Mac. The flashing blue LED indicates that the flash drive is being charged.
In the unlikely event that the battery should completely malfunction, your iStorage flash drive can still be unlocked and your data can be accessed by connecting to a powered USB port and entering your unique user or admin PIN.
Please note: The internal battery has no adverse effect on the data stored and the encryption process. Even if the battery is fully discharged or malfunctions, no data will be lost and the drive can still be used.
There are two reasons why your iStorage device is not accepting your PIN:
The latter one is a common problem. As the user grows more comfortable with our products, they enter the PIN at a faster pace. iStorage suggests entering the PIN slowly to allow the products to register each key pressed.
Three solid LED lights mean that you have triggered the brute force defence mechanism and the keypad is locked to prevent any further attempts.
Please follow the steps outlined in the product user manual to gain access to 5 additional, final attempts. User manuals for all iStorage products can be found here: https://istorage-uk.com/product-documentation/.
The cloudAshur client app is compatible with Windows (7 and above) and MacOS with Intel architecture (M1 & M2 Apple devices are currently under development).
The cloudAshur Remote management console is compatible with Windows 7 and above.
The cloudAshur KeyWriter application is compatible with Windows 7 and above.
iStorage products can be whitelisted on corporate networks by using the VID/PID of the iStorage drive required.
VID (Vendor ID) and PID (Product ID) are unique identifiers that are assigned to each USB device by its manufacturer. In addition to VID/PID information, all iStorage products have a unique device instance, which is a 16-character number that is completely unique to each iStorage product.
This means that if an iStorage device needs to be added to an “Allowed” device list or “Whitelist”, each individual iStorage product can be added using its unique device instance. By adding each iStorage product to the “Allowed” list, device control policies can be enforced without blocking authorised iStorage products. If an unknown USB drive is used that is not corporately issued, it will be blocked like any other unauthorised device. This enables organisations to implement device control measures that restrict the use of unauthorised devices while allowing authorised iStorage products to be used securely.
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|datAshur Personal2 32GB||0x2D9B||0x6132|
|datAshur Personal2 64GB||0x2D9B||0x6164|
|datAshur PRO 4GB||0x2009||0x7004|
|datAshur PRO 8GB||0x2009||0x7008|
|datAshur PRO 16GB||0x2009||0x7016|
|datAshur PRO 32GB||0x2009||0x7032|
|datAshur PRO 64GB||0x2009||0x7064|
|datAshur PRO 128GB||0x2009||0x7128|
|datAshur PRO2 4GB||0x2D9B||0x8004|
|datAshur PRO2 8GB||0x2D9B||0x8008|
|datAshur PRO2 16GB||0x2D9B||0x8016|
|datAshur PRO2 32GB||0x2D9B||0x8032|
|datAshur PRO2 64GB||0x2D9B||0x8064|
|datAshur PRO2 128GB||0x2D9B||0x8028|
|datAshur PRO2 256GB||0x2D9B||0x8056|
|datAshur PRO2 512GB||0x2D9B||0x8012|
|datAshur BT 16GB||0x2D9B||0x5116|
|datAshur BT 32GB||0x2D9B||0x5132|
|datAshur BT 64GB||0x2D9B||0x5164|
|datAshur BT 128GB||0x2D9B||0x5128|
BadUSB is a theoretical exploit that was presented by SR Labs at the Black Hat conference in August 2014. SR Labs demonstrated a vulnerability in one USB device that allowed malicious code to be programmed into the USB controller through a firmware update process.
The attack described is very sophisticated and, in the case of iStorage products, would require advanced knowledge of our USB controller, a leaked version of our firmware, the programming tool to update our controller, the password used for our programming tool and an in-depth understanding of the device’s functionality.
According to SR Labs, the failsafe method to eliminate this threat is to simply disable the ability to update the controller’s firmware. Many of iStorage devices shipping today, including all our USB 3.0 security products, already have the firmware locked which prevents field updates to the USB controller.
As a continuous improvement, iStorage is locking down the firmware on all USB controllers used in iStorage devices to safeguard against this vulnerability. We recommend checking our website periodically for notices regarding BadUSB and Security Updates.